Privacy Policy
Southern Specialist Finishing
Website: www.southernspecialistfinishing.co.uk
Last updated: 10 September 2026
1. Who we are
Southern Specialist Finishing (“we”, “us”, “our”) operates this website to showcase our spray finishing and decorating work and to allow potential customers to get in touch, request quotes, and book calls.
If you have any questions about this policy or how we handle your data, contact us at:
2. What information we collect
We collect information you give us directly, including:
• Contact details - your name and email address, when you fill in a contact form, request a quote, or sign up to our newsletter.
• Booking information - details you provide when scheduling a call, such as your name, email, and preferred time (this may be handled via a third-party booking tool).
• Communications - any information you include when you message us or email us directly.
We may also collect information automatically through cookies and similar technologies, such as your IP address, browser type, and how you use our site (see Section 5).
3. How we use your information
We use your information to:
• Respond to enquiries and provide quotes
• Arrange and manage booked calls
• Send you newsletter updates, if you’ve signed up (you can unsubscribe at any time)
• Understand how visitors use our site, so we can improve it
• Meet legal or regulatory obligations
4. Our legal basis for using your data
Under UK GDPR, we rely on:
• Consent - for newsletter sign-ups and non-essential cookies
• Legitimate interests - for responding to enquiries, arranging bookings, and understanding site usage
• Contract - where we’re taking steps to provide a quote or service you’ve requested
5. Cookies and third-party tools
Our website may use third-party tools that place cookies or process data on our behalf, which could include (but are not limited to):
• Analytics tools (e.g. Google Analytics) to understand website traffic
• Booking/scheduling tools to manage call bookings
• Email marketing tools to manage our newsletter
• Social media or advertising tools to measure and improve our marketing
These third parties may process data outside the UK/EU; where they do, they are required to provide appropriate safeguards. You can control cookies through your browser settings, and where required we will ask for your consent via a cookie banner.
6. Sharing your information
We don’t sell your personal information. We may share it with:
• Trusted third-party service providers who help us run the website, manage bookings, or send emails (listed in Section 5)
• Authorities, where required by law
7. How long we keep your data
We keep your information only as long as necessary - for example, enquiry and quote details are kept for as long as needed to respond and follow up, and newsletter details until you unsubscribe.
8. Your rights
Under UK GDPR, you have the right to:
• Access the personal data we hold about you
• Ask us to correct or delete it
• Object to or restrict how we use it
• Withdraw consent at any time (e.g. unsubscribe from the newsletter)
• Complain to the Information Commissioner’s Office (ICO) at ico.org.uk if you’re unhappy with how we’ve handled your data
To exercise any of these rights, contact us at southernfinishing@gmail.com.
9. Changes to this policy
We may update this policy from time to time. The “last updated” date at the top shows when it was last revised.
10. Contact us
If you have questions about this privacy policy or your data:
Email: southernfinishing@gmail.com